FAQ

We aim to be honest, good for businesses and better for the planet. Our offer should demonstrate long-term value for businesses all over the world.

We provide beautiful, functional furnishing solutions for workspaces through an affordable subscription. NORNORM is not only a service, it's a partnership. As a member, we got your back, listen to your needs and aim to assist or alternatively recommend partners who can.

We are for everyone looking for a flexible and affordable furnishing solution. However, most of our clients have between 10 to 1000 employees.

- Simple Price: NORNORM is surprisingly affordable. It is based on a subscription model that no one else can beat. - Convenience: NORNORM will curate and install all the furniture needed to create a great workspace. - Circular: NORNORM is committed to limit our collective carbon footprint. - Flexible: NORNORM enables businesses to adapt when they need to. - Long Term Relationship: NORNORM is a long term business partner for its members (not customers). - Honest: NORNORM is transparent when it comes to prices and products.

Whenever you’re in doubt or trouble, we’re always here to help with a wide range of services. Curious if there’s an even better furnishing solution out there? Our team of interior professionals are always happy to inspire and help. And If your chair, or any other item, breaks, we have your back. We repair or replace damaged items quickly.

We are currently fully operational in Germany, The Netherlands, Belgium, and Sweden, as well as in the cities of London (UK), Paris (France), Copenhagen (Denmark), Helsinki (Finland) and Oslo (Norway). We are growing fast and adding new projects in different places every day. Feel free to contact us for more information, and hopefully, you will see our NORNORM workspaces in your city soon.

We provide you with all items that aren’t fixed to the floor, wall or ceiling. To give an example, this includes tables, chairs, sofas, free-standing bookshelves, but not wall frames or lighting.

The subscription does not include fixed installations (e.g. kitchen or fixed lighting), IT and Tech infrastructure, merchandising and art. But we are happy to recommend selected partners that can help you.

We don't have any minimum subscription period.

The subscription can be cancelled at any time, but requires a minimum of six months notice.

NORNORM is a circular subscription model – not a leasing model. After usage, we take pride in extending the lifetime of each product by refurbishing them to a state as good as new. Because of this, it is not possible to buy our products.

As a NORNORM subscriber, when you move to a new office we will adapt your design solution to fit your new space and requirements. The move will trigger a new start-up fee based on the square meter of the new space.

Everything will be more or less installed on the first day of your subscription. Two months later, we will do a bespoke fitting based on learnings from usage. You can adapt your layout based on new needs whenever and as often as you want.

To make our services affordable for everyone, we aim to consolidate change requests and conduct larger-scale rearrangements twice a year on what we call "Switching days". However, if you have any urgent needs, such as requiring extra chairs and tables, we can accommodate these requests with a shorter lead time. We offer free office redesign services to meet your new requirements, but the costs of delivery will be charged.

‘Good as new’ furniture are items that look and feel new, but are in fact certified refurbished items that have potentially been used by other customers before. Some items may be brand new, but this will be very limited due to our circular business approach.

To reduce our environmental impact, all items are designed to last a minimum of 15 years, but many will last for decades.

Each furniture item will have a unique ‘passport ID’ that can be tracked. This will document the history and usage of the product as well as including specifications and assets that enable designers to create add-ons, such as covers.

You are free to choose any of our three style groups – Nordic light, Nordic dark, or Nordic black & white. Each style group contains a number of furniture sets covering all basic functions of an office. However, you can not pick a specific piece of furniture.